Effective From: 2022
At North International Education Group, we are here to help you fulfil your desires for study, for work, for visiting, or even for settling abroad. Applications for visas and immigration services are huge investments, and so we would like to clarify or make it fair when it comes to refunds.
Our Approach to Refunds
Our team respects transparency and honesty in all our services. We strive to give individuals accurate assessments and thorough assistance, we should note that outcomes related to visas and immigration remain at the discretion of government authorities. As such, our charges go to the services we offer (including consultations, document preparation, submission of your application) — not the final decision.
Refund Eligibility
Refunds will be provided in the following cases:
- Service Not Started: If you cancel before we begin to work on your application, we may issue a partial refund, less administrative expenses.
- Duplicate Payments: Where you accidentally make duplicate payment, we will dispose of the excess payment to you promptly
- Service Unavailability: We will give you all your money back if we can’t provide the service we promised because of our own limitations. This doesn’t happen often.
Non-Refundable Situations
We can’t give refunds for some fees such as:
- Completed Services: We can’t refund your money once we’ve begun or finished the application process.
- Government Fees: We can’t refund payments you make straight to government agencies for visa processing medical exams, or services from other companies.
- Client-Initiated Delays/Withdrawals: If you decide to stop or put off your application after we’ve started working, we can’t refund fees for work we’ve already done.
How to Ask for a Refund
If you think you should get a refund, please get in touch with our team:
📧 Email: info@northinternationaledu.com
📞 Phone: +91 78071 67101
🏢 Office Address: SCO 8, 2nd Floor, Sec 20/D Chandigarh
Please send us your receipt or transaction ID, along with a short explanation of what you need. Our team will look into it and get back to you in 7-10 business days.
Our Commitment to You
We know that dealing with immigration can feel like a lot. We want to help you and make things as clear as we can. If you have any questions about how we handle refunds or if you need more help just reach out to us.
Thank you for trusting North International Education Group to be part of your journey. We’re here to help you take the next step towards your international dreams!